Home Equity Assistance

100% Home Equity Assistance in CFIRP

2014 Auditor General’s Report (Ch 4-Military Relocation)

with one comment

Conclusions:

4.70 While the Canadian Armed Forces has taken steps to improve the management of the Integrated Relocation Program (IRP) contract, we concluded that it has not completely fulfilled its responsibilities in managing selected requirements of the 2009 IRP contract in accordance with the relevant authorities and terms and conditions of the contract. We concluded that the Royal Canadian Mounted Police (RCMP) has fulfilled its responsibilities in managing selected requirements of the 2009 IRP contract in accordance with the relevant authorities and terms and conditions of the contract.

4.71 The process that the Canadian Armed Forces has implemented does not provide enough assurance that the payments are in accordance with the contract and the related policies. The Canadian Armed Forces should improve its process to ensure that payments made under the Canadian Forces IRP are appropriate and meet all the requirements of section 34 of the Financial Administration Act.

4.73 A performance measurement plan was developed by the contractor and accepted by government. The Canadian Armed Forces should make better use of the results of its reviews so that benefits are consistently provided to all members in accordance with the policy.

4.74 Because of low response rates, the member satisfaction surveys provide limited information. As a result, neither the Canadian Armed Forces nor the RCMP knows the extent to which members are satisfied with the services provided.”

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One Response

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  1. The AG failed to mention that troops are having to go to the Federal Court of Canada and class actions to get their relocation entitlements. http://www.cbc.ca/news/canada/nova-scotia/soldier-neil-dodsworth-launches-class-action-over-home-sale-losses-1.2781617

    Like

    majorbrauer

    November 25, 2014 at 21:51


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